Clinic Manager

Job description

About Us

We value those qualified applicants with lived experience as racialized people, Indigenous people, those who have experienced homelessness, mental illness, and who have diverse abilities, as well as people of all sexual orientations, women and trans people.

Numinus Wellness (TSX: NUMI) helps people to heal and be well through the development and delivery of innovative mental health care and access to safe, evidence-based psychedelic-assisted therapies. The Numinus model - including psychedelic production, research, and clinic care - is at the forefront of a transformation aimed at healing rather than managing symptoms for depression, anxiety, trauma, pain and substance use. At Numinus, we are leading the integration of psychedelic-assisted therapies into mainstream clinical practice and building the foundation for a healthier society.

Our North Star

Be the most trusted brand in the psychedelic space.

Our Mission

We are bringing transformative healing to communities through innovative therapies backed by science and scalable operations.

Our Vision

A world where everyone feels connected and whole.


Our Values

  • Be in service to self and others
  • Build something that captures our collective ideals
  • Be dedicated to the art and the science
  • Have courage to do the right thing
  • Be committed to doing our part in the process of Truth and Reconciliation with Indigenous Peoples


Job Summary

Full time, in person (Vancouver)


Numinus is looking for a driven, experienced Clinic Manager to manage and grow the ongoing operations of a wellness clinic in Vancouver, BC. The individual will oversee a growing team of over 25 therapists, health professionals and clinic staff. The Clinic Manager will be responsible for implementing and managing the operational infrastructure, including implementing IT systems, developing clinic workflows and onboarding and training clinic team members. The Clinic Manager will identify areas for growth through networking, and partnerships and work to achieve progression in both business and human metrics. This individual is a strong leader, cultivating a culture that emulates our mission, vision, purpose, and values, while driving positive team and client engagement. This position reports to the Regional Director, Clinic Operations – West.


Responsibilities

Our Team:

  • Attracts and selects individuals who represent the mission, vision, purpose, and values of Numinus.
  • Oversees the delivery of new practitioner onboarding processes, including staff orientation and updating the CRM to accurately reflect practitioner competencies, clinical interests, and availability. 
  • Ensures that all team members have the required certifications and qualifications to operate the Clinic. 
  • Identifies training opportunities within the Clinic and facilitates learning and development for team members.
  • Conducts and leads engaging bi-weekly team meetings and productive morning huddles.
  • Ensures quarterly goals, check-ins, development plans and formal performance reviews are completed.
  • Creates a high-performance culture by using proper performance management practices.
  • Fosters strong engagement among team members.
  • Role models professional communication standards for all interactions with team members, practitioners, and clients.

Our Clients:

  • Ensures service expectations are delivered for every step of the client journey, from the inquiry stage to an actual visit.
  • Fosters our service philosophy, ensuring that every interaction is handled using our Agility model.
  • Embraces Numinus Services, nurturing knowledge within the team to ensure all services are leveraged to ensure our “under one roof” philosophy is engrained.
  • Always maintains operational excellence, ensuring the clinic represents our “Setting Standards.
  • Ensures client access standards are adhered to, including responding to client emails, voicemails, or inquiries in a timely manner.
  • Coaches the team to provide outstanding service, having crucial conversations when needed.
  • Collaborates with the Client Care Centre and Marketing to ensure clients have seamless experiences, providing positive and constructive feedback.
  • Creates a patient- centric culture.

Our Business:

  • Adjusts and manages schedules to maximize productivity, profitability, and the client experience.
  • Develops strategies to acquire new clients and expand our referral sources.
  • Achieves revenue targets.
  • Manages expenditures wisely, constantly looking for ways to improve profitability.
  • Inputs and analyzes clinic statistics into our weekly clinic dashboard to identify opportunities for revenue growth.
  • Assumes responsibility for all client financial arrangements, including private pay, and MSP billings.
  • Administers the clinic’s Electronic Medical Record (EMR) system for clinic related business. 
  • Manages system usage, training, and maintenance of clinic software required to operate the clinic. 
  • Executes month-end protocol flawlessly, including the completion of clinic Trends.
  • Oversees operating condition and maintenance of all medical equipment. 
  • Manages medical, and supplies inventory. 
  • Ensures controlled substances are managed accordingly and staff are trained.
  • Ensures Numinus and clinic specific policies and procedures are up to date and that staff and contractors are aware. 
  • Maintains clinic in good working condition while ensuring regular maintenance, including all medical equipment, managing the clinic's IT infrastructure: Wi-Fi, Printer, Phone, Alarm, and Audio systems.
  • Collaborates with medical lead, therapist, pharmacy liaison and other key partners to develop and update procedures and protocols pertaining to medical care and standards of practice.  
  • Builds relationships within the community, including the building manager, associations, clinics, and practitioners.

Job requirements

Education/Experience

  • Bachelor's Degree in a related discipline
  • Experience working in a clinic environment or medical facility
  • Experience managing staff and building effective teams

Knowledge, Skills and Abilities

  • Able to work in fast-paced environments and multi-task effectively
  • Excellent customer service and communication skills
  • Comfortable talking to clients about their mental health concerns
  • Knowledgeable of medical terminology, therapeutic approaches and styles is an asset
  • Experience managing budgets, financial oversight
  • Strong organizational skills and leadership capabilities
  • Ability to drive change and develop a team through ambiguity with a positive, can-do attitude as team / tools / processes continue to scale.

We thank all of those who take the time to apply; however, only those short-listed will be contacted. Please note we are only able to consider applicants who possess valid Canadian work authorization.